General terms and conditions

Cancellation of your room reservation or curtailment of your stay

In order to avoid unpleasantness, we recommend that you take out cancellation insurance (documentation is available at the reception desk).

The folowing should be noted with respect to the cancellation of room reservations:

Cancellation must be made in writing. In the absence of special arrangements, there will be no charge for cancellations made more than one month prior to arrival. For cancellations made during the 30 days prior to arrival, 3 nights' accommodation, including the package booked, will be charged. In the event of a reservation being cancelled during the 7 days prior to arrival, 100% of the package booked will be charged, unless the hotel is able to find a replacement. The same will apply in the case of late arrival or premature departure.