Helpful information from A to Z


For an external line please dial «0»

Emergency Numbers

  • Front Desk: 100/101
  • Restaurant: 103
  • Night-time emergency: 107/108
  • Ambulance: (0) 144


  • Arrival & departure 
  • Check-in; between 2 and 2pm
  • Check-out: until 11pm 
  • Arrival & departure times can be adjusted to suit your needs upon request
  • Your luggage can be deposited with us in case of an early arrival or late departure
  • Charging station for electric cars available


  • Baby beds are available free of charge
  • Bathrobes are available for a Sfr5.00 fee
  • Our Bar, together with our Restaurant, is open daily from 11:00 
  • until 22:00
  • Bikes can be stored in our ski room in Summer
  • The ski room is accessible with your room key


  • Children
  • A changing table is available in the restaurant bathroom
  • Baby beds and highchairs are available upon request and free of charge


  • Duvets: Our front desk will be able to advise you on the different options


  • E-Bike rental available – please enquire at front desk
  • Meal times:
  • Breakfast: daily from 07:00 to 10:00
  • Lunch in case of Full Board:
  • Coffee & Cakes: 14:00 to 17:00
  • Dinner in case of Full or Half Board:
  • À la carte: daily from 11:00 to 22:00

Electric cars : 2 charging stations are at the disposal of our guests

  • E-bike rentals: enquire at front desk


  • Front desk is open from 6:30 to 20:00
  • Quiet hours are from 22:00 to 6:30


  • Gstaad Card
  • Between mid-June and end October you can purchase your Gstaad Card at the front desk for Sfr 19.00 / adult / day
  • With the Gstaad Card you will be able to take full advantage of our regional attractions


  • Laundry Services
  • Normal: returned within 48hrs Drop off at front desk at any time
  • Express: returned within 24 hrs Drop off at front desk before 11:00
  • Super express: returned within 12 hrs Drop off at front desk 
  • before 09:00


  • Pillows our front desk will advise you on the different options
  • Parking
  • Outdoor parking is available free of charge
  • Indoor garage available upon request for an extra Sfr 10.00/night in Summer and Sfr 18.00/night in Winter
  • PC and printer are available to our guests
  • Payment methods
  • Cash, EC, Postcard and all other credit cards (Visa, Mastercard, American Express)
  • We are happy to charge any services to your room, Payment can be affected at check-out


  • Reading
  • Daily newspapers are available at the restaurant and lounge
  • Rentals
  • We can rent to you directly e-bikes and bikes
  • Please enquire about any other rental requirements you might have; we’ll be glad to help
  • Room Key
  • Your room key also opens all access doors to the hotel
  • Whenever possible please take your key when leaving the hotel in case you return outside of front desk hours.
  • Room service is available between 07:00 and 20:00 at no extra charge


  • Safe
  • There’s a small safe inside the closet in every room
  • Shaving cream and razors available at front desk
  • Shoe drier is found in our ski room
  • Shuttle service between Hotel Kernen and Hotel des Alpes is always possible upon request
  • Ski room
  • Located in the basement
  • A shoe and boot dryer is available
  • Accessible with your room key
  • Slippers are available upon request and free of charge
  • Smoking is only allowed outdoors



  • Taxi Simon 033 744 80 80
  • Taxi Gstaad Asani 033 744 90 90
  • AAA Taxi Schranz 033 744 33 33

  • Tesla: our hotel is an official «Tesla Charging Partner», 2 charging stations are available
  • Towels are made available to our guests and will be changed upon request
  • Toiletries our front desk will be happy to help should you have forgotten any essentials at home
  • Toothbrush & toothpaste: please enquire at front desk in case you forgot any essentials at home


Important numbers (dial «0» for an external line)

  • Front Desk: 100/101
  • Restaurant: 103
  • Night-time emergency: 107/108
  • Ambulance: (0) 144


  • Wi-fi
  • Freely available throughout the hotel
  • Network: Hotel Kernen
  • Password: please enquire at front desk